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Customer Service Representative
Zopuro Nutrition Inc --- Richmond Hill, ON
Reporting to the Supervisor, Customer Service, is responsible for coordinating and executing a broad range of customer service activities, including receiving and responding to general and escalated customer inquiries; assisting in the preparation/production of call centre statistical reports/analysis and development of customer service standards; providing other administrative duties, as required; and providing guidance, training, mentoring, and coordinating, assigning, scheduling and checking the work of assigned staff and ensuring a safe working environment.
• Successful completion of a College Diploma in Business Administration or related filed or approved equivalent combination of education and experience.
• Minimum three (3) years experience in a call centre environment and demonstrated customer service and leadership experience.
• Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self-management and accountability, and flexibility/adaptability.
• General knowledge to navigate the Region’s customer information systems.
• Knowledge of general office procedures including administration of automated customer service telephone systems.
• Leadership skills and ability to provide guidance, training and mentoring, ensure a safe working environment and to coordinate, assign, schedule, provide clear written and verbal instructions and check the work of assigned staff.
• Excellent interpersonal and teamwork skills.
• Excellent written and verbal communication skills to resolve customer issues, conflicts and complaints.
• Analytical skills to review data and generate reports.
• Computer literacy utilizing MS Office software applications and ability to work in a computerized environment.
• Ability to exercise discretion and good judgment in dealing with customers and team members.
• Ability to motivate staff and foster a positive team environment.
• Ability to work outside normal business hours as required.
Job Type: Full-time
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